Support

Bronze

Silver

Gold

24X7 Service Availability Monitoring

By leveraging Service Availability Monitoring technology, we’ll keep a watchful eye on your business. We’ll monitor the key services that keep your business running. If something isn’t right, chances are we’ll know it before you do! (available 24x7)

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Desktop Optimization and Management

We’ll do a PC checkup on computers as needed to make sure they are running at their best. We’ll manage local computer accounts to protect your PC’s as required.

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Unlimited Remote Control Support

Save time and trouble by using our secure "remote control" software to invite EveryPlug Communications to your office. Within seconds an EveryPlug Communications technician has the ability to take control of your server. You can walk the technician through your problem or question while you watch them work.

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Unlimited Onsite Maintenance Support

Anytime you do need on-site assistance we’ll dispatch a technician directly to you and waive the normal service call charge. (first hour free for silver)
(available 8am - 5pm, Monday - Friday)

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Server Disaster Recovery

In the event of a server hardware/software failure, EveryPlug Communications is there to work around the clock to restore the server to a pre-disaster state.

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Emergency After Hours Support

Technology problems don’t limit themselves to an 8-5 work day. If you need emergency after hours support, we’re there for you.

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Monitoring, Maintenance and Administration

Bronze

Silver

Gold

Event Log Monitoring

EveryPlug Communications will monitor your event logs, parsing through them for alerts and warnings that could lead to trouble if left unnoticed. Utilizing advanced monitoring tools, EveryPlug Communications engineers will be alerted about such issues when they come up.

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Drive Space Monitoring

EveryPlug Communications will leverage technology to monitor your computer’s drive utilization, and will be notified when drive usage grows to specified thresholds. This allows you to plan ahead for capacity upgrades through the use of trend analysis. We’ll also assist you in knowing what files can be discarded or archived.

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Online Hardware/Software Inventory

Our online system provides both historical and real-time views on all updates and asset information. This provides you with a web based tool to both know what you have and how we should together manage those assets.

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Log File Maintenance

EveryPlug Communications’ engineers will determine the right maintenance schedule for your server log files and make sure that maintenance happens, on a regular basis. This can help reduce storage requirements, while increasing the security of your server environment.

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MS Exchange Maintenance and Administration

EveryPlug Communications will monitor Exchange services to make sure they are always on-line and provide support to be sure that the system is operating optimally.

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Software Patch Management

We’ll keep your computers up to date with the latest Service Packs and security patches from Microsoft. We’ll also patch dozens of other manufacturers’ software that often slip through the cracks.

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User Account Administration

Need new users added? Need users removed? Need an old user’s files transferred to a new user? We’ll handle all that for you.

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Printer Settings Management

Need help using a printer’s features or clearing a print queue? When key network printers are down, EveryPlug Communications’ technicians are available for support.

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Monitoring, Maintenance and Administration

Bronze

Silver

Gold

Anti-Virus Software Management

Keeping the network protected from virus activity is a top priority. EveryPlug Communications utilizes our extensive experience with major anti-virus products to be sure your network is well protected. EveryPlug Communications will keep the software up-to-date and make sure the network is configured optimally for protection. We’ll also be there for you on the rare occasion when you do experience a virus related incident to help eradicate the bug and get systems back in shape. We’ll monitor to make sure virus definitions are current.

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File Sharing Permission Administration

We’ll assist you in determining who needs access to what and make sure the file system is secure. We’ll work with you to make sure important company data is secure and accessible to those that need it.

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Security Administration

Whether it's someone writing the next nasty virus, trying to hack into your network, or stealing your information while it's traveling to its destination, EveryPlug has you covered. We'll monitor and manage all aspects of network security, antivirus software, firewall, and VPN, so you can feel assured about the safety of your information. EveryPlug Communications will work with you to ensure security best practices are in place and followed.

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Monthly Reporting on Maintenance

EveryPlug Communications will provide detailed monthly reports giving you complete visibility into the issues your server has encountered and proactive tasks that were performed.

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Backup Monitoring and Administration

The proper backup is key to maintaining business continuity in the event of a disaster. EveryPlug Communications will be sure you have the right backup in place and see to it that the system works. EveryPlug Communications will monitor backups on a daily basis, and we’ll be there to restore your data whenever you need it.

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Spam Management

We’ll filter all your inbound mail looking for spam and viruses, and stop them before they reach you. We’ll drop more than 80% of all spam. Nearly all remaining spam is tagged as such and sent on to you. Our spam filtering is 97% effective.

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Complete Vendor Management

EveryPlug Communications will manage approved vendor relationships and recommend new vendors as needed. We will work with vendors on new additions or changes to the Technology System and present relevant recommendations and justifications. We will work on your behalf to get the best overall value from each vendor.

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Planning & Budgeting Services

Bronze

Silver

Gold

Strategic IT Advisor

EveryPlug Communications will assign one of our seasoned professionals to your account to act as your Strategic IT Advisor. Your Advisor will be available for meetings with Management members, or the Board of Directors. Your Advisor will help you make effective technology related decisions. You will have an opportunity to discuss strategic growth plans and additional ways that your business can leverage technology.

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Research and Screening Services

Need help researching a particular technology for your business or help picking providers and resellers of technology? EveryPlug Communications can help research and choose providers so you can make informed decisions. We’ll also assist you in evaluating computer literacy of potential employees and current staff to enable you to hire with confidence.

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Value Added Benefit

Bronze

Silver

Gold

Unlimited Purchasing Support

Utilize EveryPlug Communications’ vast experience in selecting the correct technology products for your company. We’ll provide our specialized viewpoint and expert advice as important factors in making sure you purchase correctly, even if you’re buying a product we don’t sell.

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